How can The Orange Door help?
We work with all types of families and support can be tailored to meet the diverse needs of you and your family members.
All families can experience difficult times and sometimes need extra help and support for a range of reasons.
We can help if:
- you are worried about the wellbeing and/or development of your child(ren)
- you need help to strengthen your parenting skills and develop positive family relationships
- your family needs help to get through stressful times, which may be caused by a range of reasons including separation, mental health, grief, drug and alcohol abuse, financial worries, illness or living with a disability
- you need extra help managing the behaviour of your child(ren)
- someone at home is making you, your children or another family member feel unsafe or afraid
- you’re pregnant or a new parent and need support and advice
- you have concerns for a vulnerable child in your community
- listening to you to understand the difficulties you’re facing.
- helping you to explore your options and think about what you want to do next.
- working with you to improve you and/or your family’s situation.
- connecting you to services that can help, such as parenting support groups, services for children, family violence support, counselling, financial help, or legal assistance.
- supporting you to access funding for basic living expenses and other costs.
- providing information and advice to professionals if you are worried about a vulnerable child in your community.
We will listen to you and your family to understand the difficulties you’re facing and what your family needs, ask what you would like to happen next.
We will work with you to improve your family's situation and help children and young people get the support they need.
What are children's rights?
Every child or young person has a right to:
- be safe and feel safe
- live in a safe and secure home, free from violence and abuse
- stay healthy and well
- go to a doctor, dentist or other professional for help when they need to
- have an education
- be allowed to be a child and be treated with respect
- have a say and be heard
- tell someone if they are unhappy
- feel proud and strong in their own culture
- be in contact with family, friends and people and places that matter to them
- have fun and do activities they enjoy
- develop life skills and grow up to be the best person they can.
The Orange Door is open to all kinds of families
- step families
- kinship families
- rainbow families
- foster families
- nuclear families
- extended families
- people who are not blood relatives but live together.
People who identify as Aboriginal and/or Torres Strait Islander can choose to be supported by an Aboriginal worker at The Orange Door or be referred to an Aboriginal service.
Cultural and religious preferences are respected. We work with multicultural communities to meet the diverse needs of families.
We welcome everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.
How can you access services?
There are multiple ways to access help and support from The Orange Door, including face-to-face, and via phone or email. Tell us if you have special requirements, for example if you use communication aids or require an interpreter, including Auslan. You don’t need a referral.
The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). Out-of-hours support is available.