Are you a child or young person?

We can help

Your safety is the priority at The Orange Door.
If you are in danger right now call Triple Zero (000). If you are not in immediate danger but feel unsafe contact The Orange Door.

 We are here to help you if: 
  • someone close to you is hurting you, controlling you or making you feel afraid
  • something bad is happening at home 
  • you’re not getting what you need to be OK from your family or carer
  • you’re worried about the safety of someone you know, like a friend or family member
We can help you on your own or with your family members depending on your situation.

Some people will tell you that home life is ‘private’ and ‘bad things’ will happen if you tell anyone. We have experience in supporting children and young people. 

We will: 
  • welcome you
  • listen to you to understand your situation
  • ask what you would like to happen next
  • connect you to services that can help
The Orange Door is a free service.

What are your rights?

You have the right to:
  • be safe and feel safe
  • live in a safe and secure home, free from violence and abuse
  • stay healthy and well
  • go to a doctor, dentist or other professional for help when you need to
  • have an education
  • be treated with respect
  • have a say and be heard
  • tell someone if you’re unhappy
  • feel proud and strong in your own culture
  • be in contact with family, friends and people and places that matter to you
  • have fun and do activities you enjoy
  • develop life skills and grow up to be the best person you can
We respect all cultures and religions. If you are an Aboriginal person, we have a team to support you. 

How can you access services?

You can come and see us at The Orange Door or phone or email us. Tell us if you need an interpreter, including Auslan.

The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). Out-of-hours support is available, including the Kids Helpline.

If you would like to chat online, the Safe Steps web chat is open 9am – midnight Monday to Friday. 
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