Why contact The Orange Door?
You have a right to be safe.
If you are in danger right now, call Triple Zero (000).
We can help if:
- someone is making you feel afraid or unsafe such as your partner, ex-partner, family member or carer
- you have experienced family violence, including controlling behaviour like someone monitoring where you go, who you visit or how you spend money
You might feel unsafe as a child or young person who isn’t getting the care you need from your parent(s) or carer.
The Orange Door is there to help families, children and young people before problems get worse.
How can The Orange Door help?
Once you contact us, we will:
- listen to you and hear what your worries are
- work with you to identify the help and support you need
- help you make a safety plan to keep you and your children safe
- connect you to services that can help, such as counselling, accommodation, family violence support, mental health and drug and alcohol services, parenting support groups, services for children, financial help, or legal assistance
- support you to access funding for basic living expenses and other costs.
People who identify as Aboriginal and/or Torres Strait Islander can choose to be supported by an Aboriginal worker at The Orange Door or be referred to an Aboriginal service.
All cultural and religious preferences are respected, including the option to request a male or female worker. It’s your choice. We work with multicultural communities to meet the diverse needs of families.
We welcome everyone, regardless of migration status. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.
How can you access services?
There are multiple ways to access help and support from The Orange Door, including face-to-face, and via phone or email. Tell us if you have special requirements, for example if you use communication aids or require an interpreter, including Auslan. You don’t need a referral.
Search by suburb or postcode to find a service near you.
The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). Out-of-hours support is available.
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